24/7 Support & Help Center
Snapmeet Help Center
Open resolution platform for attendees, organizers, and guests. Submit queries, track ticket status, or contact support — no account required.
Tickets & QR Passes
Need help accessing your PDF ticket pass or QR code for gate entry?
Get Help arrow_forwardRefunds & Payments
Payment failed, duplicate charge, or requesting an organizer refund?
Request Refund arrow_forwardOrganizer & Payouts
Questions on 48h payout hold, subscriptions, or hosting fees?
Organizer Support arrow_forwardSnapScanner & Gate
Gate entry issues, offline sync, or OTP scanner login problems?
Scanner Support arrow_forwardYour Ticket Records
Visiting as Guest?
You can submit queries without an account! Use our Ticket Tracker anytime using your Ticket ID + Email.
Frequently Asked Questions
How do I get my PDF Ticket Pass for gate entry? expand_more
Upon successful payment or free registration, Snapmeet automatically sends your digitally signed PDF Ticket Pass to your registered email. You can also view and download your QR code pass directly from your Snapmeet Dashboard under My Tickets.
What is the refund policy for cancelled or postponed events? expand_more
Event Organizers set their specific refund terms on each event listing. If an event is cancelled or significantly postponed, Organizers are obligated to process refunds. If an Organizer fails to respond, submit a ticket here — Snapmeet will issue a tracking Complaint ID and facilitate resolution under our 48-Hour Acknowledgment Rule.
How do Organizer Subscription Tiers and auto-pay work? expand_more
Snapmeet offers Starter, Pro, and Growth tiers. Subscriptions auto-renew monthly via Razorpay e-mandate. An active subscription waives per-event publishing fees and provides lower platform rates. You can cancel your subscription at any time via the Pricing page; cancellation takes effect at the end of your current 30-day billing cycle.
How does the SnapScanner gate entry application work? expand_more
SnapScanner (`/scanner/`) is a dedicated PWA for gate staff. Staff log in using secure OTP passcodes sent to authorized emails. The scanner validates QR passes in real time and supports offline check-ins in low-network venues, automatically syncing once connection is restored.
Legal & Grievance Redressal Mechanism
In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the IT (Intermediary Guidelines) Rules 2021, Snapmeet enforces a strict 48-hour acknowledgment guarantee for all grievance tickets. Our Grievance Redressal Team ensures every concern is tracked with a unique Complaint Ticket ID until final resolution.