Platform Terms, Privacy &
Refund Policies

This Terms of Service agreement is a legally binding contract between you and Snapmeet Technologies Pvt Ltd. Material Updates: Snapmeet may modify these Terms at any time. For any significant change affecting your rights, we will provide at least 30 days’ notice via email or a prominent platform banner. Continued use after this period constitutes acceptance. If you do not agree to the material changes, you may terminate your account.

Age Requirement: Use of Snapmeet is restricted to individuals aged 18 years or older. By using the platform, you represent and warrant that (a) you are at least 18 years old and (b) you possess the legal authority to enter into this Agreement. Users between 13 and 18 years of age may only participate with explicit, verifiable parental consent. Snapmeet reserves the right to verify user identity and suspend accounts suspected of fraud or illegal activity.

Account Security: You are the sole custodian of your account credentials. All passwords are encrypted using industry-standard protocols; Snapmeet staff cannot retrieve or view them. Any activity performed under your account is legally attributable to you. Snapmeet is not liable for losses resulting from unauthorized access arising from your failure to secure your credentials. Accounts may be terminated for suspected fraudulent activity or conduct detrimental to the platform or its users.

Payment Security: All ticket payments are processed by PCI-DSS-compliant gateways (Razorpay/PayPal). Snapmeet never stores or sees full payment card details. Chargebacks or payment disputes are handled by the Organizer (the merchant). Snapmeet facilitates communication but holds no liability for payment disputes.

Personalized Tickets: Tickets are tied to the specific attendee data provided at registration. Organizers reserve the right to verify identities at the venue. Inaccuracies in registration data may result in denial of entry without any entitlement to a refund.

Strict Geofencing: To verify attendance, Snapmeet utilizes real-time GPS. Prohibition on Tracking Minors: In compliance with DPDP Act §9, venue-locking geofencing is disabled for users under 18. Users aged 13-17 must obtain verifiable parental consent before enabling location services. Parents may revoke this consent at any time.

Snapmeet’s "Nexus Hub" utilizes proprietary AI algorithms to facilitate networking and professional discovery. By opting into Nexus AI, you acknowledge and agree that:

• Automated Profiling: We process your interests, profession, and event history to generate "Matches". This constitutes "profiling" as defined under the DPDP Act 2023.
• No Warranty of Suitability: Matches are based on algorithmic logic; Snapmeet does not guarantee the accuracy, safety, or suitability of any suggested connection.
• User Responsibility: You are solely responsible for your interactions with matched individuals. Snapmeet is not liable for the conduct, identity, or professional claims of any user discovered via Nexus AI.

Snapmeet is a premium professional and social community. All users must adhere to the following standards:

• Professionalism: Harassment, stalking, or inappropriate messaging in the Nexus Hub or event chats is strictly prohibited.
• Identity Integrity: Misrepresenting your professional credentials or impersonating others to gain access to exclusive events is a material breach of these terms.
• Zero Tolerance: Reports of harassment or toxicity will result in immediate suspension of Nexus Hub access without warning.

Snapmeet complies with the IT (Intermediary Guidelines) Rules 2021. Takedown Protocol: Upon receiving a court order or government directive of illegal content, we will remove it within 36 hours. Log Retention: We securely preserve user information and transaction logs for at least 180 days as mandated by law to assist in investigations.

Snapmeet respects IP rights under the Indian Copyright Act 1957 and Trademark Act. Verified takedown notices will be processed expeditiously within the 36-hour statutory window for illegal user content. Notices should be sent to contact@snapmeet.co.in.

You agree to indemnify, defend, and hold harmless Snapmeet Technologies Pvt Ltd, along with its officers, directors, shareholders, employees, and agents, from and against any and all third-party claims, demands, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorney's fees) arising from or related to:

• Your use of and access to the Snapmeet Service;
• Your violation of any provision of these Terms;
• Your violation of any third-party right, including any copyright, trademark, property, or privacy right; or
• Any claim that your user-generated content caused damage to a third party.

This indemnification obligation will survive termination of these Terms and your cessation of use of the Service.

"As-Is" Disclaimer: Snapmeet provides its services on an "as is" and "as available" basis, expressly disclaiming all warranties, whether express, implied, statutory, or otherwise. We do not guarantee the platform will be uninterrupted or error-free. We are not liable for the conduct of any user, Organizer, or third-party service — including Razorpay, PayPal, or any cloud hosting or infrastructure providers.

Aggregate Liability Cap: To the maximum extent permitted by applicable law, Snapmeet's total aggregate liability for any and all claims shall not exceed the total fees you have directly paid to Snapmeet in the twelve (12) calendar months immediately preceding the date the claim arose. In no event shall Snapmeet be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities.

These Terms and your use of Snapmeet are governed exclusively by the laws of the Republic of India, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms shall first be attempted to be resolved informally through good-faith negotiation between the parties.

If unresolved after 30 days of written notice, the dispute shall be submitted to binding arbitration conducted in Patna, Bihar, under the Arbitration and Conciliation Act, 1996. The language of arbitration shall be English. For non-arbitrable matters, the competent courts of Patna, Bihar shall have exclusive jurisdiction, and both parties hereby consent to the personal jurisdiction of such courts.

Snapmeet may contain links to external websites, platforms, or services (including but not limited to WhatsApp, Zoom, and external booking or streaming platforms). Snapmeet does not control, endorse, or assume responsibility for the content, privacy policies, or practices of any such third-party services. Your interaction with any third-party links or services is entirely at your own risk. Snapmeet expressly disclaims all liability for any phishing attempts, malware infections, data loss, or damages resulting from your use of or reliance on third-party links accessed through the Snapmeet platform.

Tickets issued by Snapmeet are intended for personal use by the registered attendee. To prevent black-marketing and scalping:

• Non-Transferability: Tickets are non-transferable unless the Organizer explicitly enables the "Transfer" feature.
• Resale Prohibited: Selling Snapmeet tickets on 3rd party platforms for a premium is strictly prohibited and will result in ticket cancellation without refund.

In accordance with the IT Rules 2021 and Consumer Protection (E-commerce) Rules 2020, we have appointed a Nodal/Grievance Officer. Complaint Tracking: Upon filing a complaint, you will receive a Unique Ticket ID to track resolution status.

Assignment: Snapmeet may freely assign its rights and obligations under these Terms to any successor entity, affiliate, or acquirer without prior notice. You may not assign, transfer, or sub-license your account, rights, or obligations under these Terms to any third party.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect without modification.

Waiver: Snapmeet's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision in the future.

Entire Agreement: These Terms, together with the Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and Snapmeet with respect to your use of the Service and supersede all prior agreements and understandings.

Your privacy is foundational to how Snapmeet operates. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the Digital Personal Data Protection (DPDP) Act, 2023 (India) and, where applicable, the General Data Protection Regulation (GDPR) of the European Union for internationally based users. We are committed to transparency in our data practices and to empowering you with meaningful control over your personal information.

We collect PII for core operations. Prohibition on Child Profiling: For users under 18, we limit collection to essential data. No targeted advertising, automated profiling, or behavioral tracking is performed on minors' data in compliance with DPDP Act §9.

To facilitate the disbursement of event earnings to Organizers, we collect and securely store the following financial information exclusively from users who host paid events on the platform:

• Bank Account Details: Account holder name, bank name, account number, and IFSC code (for domestic transfers within India).
• UPI Information: Unique Payment Interface (UPI) IDs for instant digital fund transfers.
• PayPal IDs: Email addresses linked to PayPal accounts for international payout processing.

This information is collected solely for the purpose of transferring earned event revenues to Organizers. We implement industry-standard security measures — including encryption at rest, strict access controls, and administrative audit logging — to safeguard this sensitive data against unauthorized access, disclosure, or misuse.

We share your personal data only with carefully selected third-party service providers — specifically Razorpay and PayPal — and only to the limited extent strictly necessary to process payments and fulfill platform transactions. We do not share your data with any other third parties except where required by applicable law or a valid court order.

Breach Protocol: confirmed personal data breaches will be reported to CERT-In within 6 hours of detection for high-severity incidents, and to the Data Protection Board and affected users within 72 hours. We maintain a rigorous Incident Response Plan to mitigate data risks.

Under applicable global data protection laws, including the DPDP Act, 2023 and the GDPR, you are entitled to the following rights regarding your personal data held by Snapmeet:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data.
• Right to Erasure: Request the complete and permanent deletion of your personal data ("right to be forgotten").
• Right to Withdraw Consent: Withdraw your consent to data processing at any time, without affecting the lawfulness of prior processing.
• Right to Data Portability: Request your data in a structured, machine-readable format where technically feasible.

We use (1) Essential Cookies for site operation, (2) Analytics Cookies for performance, and (3) Marketing Cookies. Affirmative consent is obtained via our cookie banner. You may opt-out of non-essential cookies at any time via your browser settings.

To oversee data privacy compliance, we have appointed a Data Protection Officer. For any data-related queries or to exercise your rights under DPDP/GDPR, contact: dpo@snapmeet.co.in.

Snapmeet operates as an e-commerce intermediary. All ticket sales are final and subject to the specific refund policy established by the Event Organizer. Snapmeet does not directly issue refunds except in cases of verified platform technical failure during the transaction process.

As the "Merchant of Record," Event Organizers are legally responsible for processing refund requests. Their specific policy (e.g., "No Refunds," "7-Day Window," etc.) is prominently displayed on the event registration page. By purchasing a ticket, you explicitly agree to the Organizer’s stated policy.

In the event of a total cancellation by the Organizer:

• Automatic Notification: Snapmeet will notify all ticket holders via email and push notification.
• Processing Timeline: Refunds for cancelled events are typically processed within 5-10 business days to the original payment method.
• Facilitation: Snapmeet will coordinate with the payment gateway to ensure funds are returned to users from the Organizer’s settlement account.

If an Organizer fails to honor their stated refund policy or becomes unresponsive, users should file a formal grievance through the Snapmeet Support Center. We will issue a Ticket ID and initiate an internal audit of the Organizer’s account, which may lead to payout suspension or account termination for the Organizer.